We are now at the dawn of the Fourth Digital Transformation. The disruption brought by digital is impacting existing business models like never before. And it is not likely to stabilize any time soon. The next wave of digital transformation is just around the corner…
In this blog post I want to cover the following subjects:
- the fading of classic interfaces and the rise of new customer touchpoints
- the new-middle-man platforms, introducing new middle-man functions
- how to build a platform strategy that embraces this change.
In most organizations, digital marketing grew up in a silo, separate from the rest of the marketing department. That’s because initially digital touch-points like websites, email and online advertising were not seen as the heart of the business.
But today the world has changed.
Digital channels, content and technology are influencing people’s buying decisions in all markets, at every stage of the customer life-cycle.
In this blog post I want to share you my thinking on how IT and marketing should forge a partnership to keep up with the challenges of the modern organization, doing business in an evermore digitalizing world. Read more
“Our website is not mobile yet.” Or “We do not have a mobile app yet, but we’re working on it.” Many think that a mobile marketing strategy is about having an app or a website that works well on a smartphone or tablet.
What fewer people see is that current and future mobile technology definitely has or will have a much greater impact. Mobile is having a drastic impact in the way consumers and businesses make decisions and make purchases.
Marketing in the eyes of CMO’s is becoming increasingly complex. Embracing this complexity is not easy, as it requires changes in your organization, skill-set and technology. Embracing this change requires a digital marketing transformation.
But it’s a necessary change: the technology revolution and the increasing power of large dominant internet players are forcing modern CMO’s to rethink their strategy.
The action required required boils down to 3 strategic pillars of change:
- building a customer centric organization
- Introducing a broad new skillsets
- Investing in backbone marketing technology
Let’s take a deep dive in each of these strategic pillars of change…
Digital is everywhere. As a result, the pressure on leadership is increasing to redesign the marketing organization structure towards more customer centricity, customer experiences, data driven and personal marketing.
Marketing leadership is reacting by investing in new concepts such as content marketing, inbound marketing, marketing automation and (big) data marketing. But without the right organization, any of these new concepts is set for failure.
But today’s modern marketing organization is complex, and requires purposeful planning and a combination of talent, technology, and consumer insights in order to have a positive impact on the company’s bottom line.
In this blog post, I want to explore how you can structure your marketing organization, and answer the following questions:
- what skill-sets and profiles do you need?
- what organization structure do you need?
- what new functions and teams do you need?
- how will departments work together in new agile ways?
- how do you structure for content marketing?
- how do you organize for agile marketing operations?
Transforming a marketing organization to embrace digital marketing requires change. Some companies seem to make this transition seamlessly, and other are struggling.
The dream of agile marketing operations, 1-1 marketing, digital customer experience, intelligent marketing technology and digital customer journeys seem to be impossible to reach.
What are some of the big fundamentals driving digital marketing transformation?
In this blog post I discuss 5 critical “must-do’s” to get organized for Digital Marketing Transformation.
But organizing for digital marketing transformation is not without its challenges…
Organizations in B2B and B2C increasingly need to organize for the digital customer journey.
It’s no secret that the buying behavior of customers is increasingly influenced through digital content consumption and digital interactions using smartphone apps, tablets, social media and now als wearables.
Baby boomers, generation X and millennial spend more time consuming content, up to 20% hours a week, according to a new study “The Generational Content Gap”, in which Fractal and Buzzstream surveyed over 1200 people about digital content consumption.
Companies need to respond by understanding this digital behavior, and rethink the organization. Internally, and externally. From a marketing perspective this requires a different type of marketing.
I usually call it modern marketing these days, because it’s difficult to cover this subject in a couple buzzwords.
But it boils down to:
- applying modern digital marketing tactics,
- a culture of digital optimization,
- building a digital marketing technology backbone, and finally…
- a new type of organization with new digital roles in the marketing department.
That’s a lot of change. Where do you start?
What is the initial spark that sets this change in motion?
This blog post gives you insight why fragmented digital marketing efforts are not giving the expected results. It explains how the C-suite must work together to build a digital culture, and create new opportunities.
Companies have been investing in digital, but in many cases as silo-run initiatives. By changing your company culture and leading the coordination of digital initiatives, companies can reap the benefits of digital to lead the competition.
Many companies have developed e-commerce, e-business, social and mobile strategies. These strategies usually haven been developed by business leaders out of fear, having seen the likes of Kodak, Barnes & Noble or Blockbuster fail to adapt the digital era.
Travel agencies, book stores, newspapers, and video renting are all industries that have been erased because of digital. Read more
Digital disruptions are causing marketers to rethink their position within the company. The increasing expectations from customers, social media, mobile and globalization are giving organizations great opportunities, to those who are willing to change.
Many struggle with this change. Few have been able to position themselves to capture the real business benefits.
I think this change starts with strong leadership and a change of mindset. If you do not have that leadership and mindset, your CEO will keep cutting your budget. Here are 5 Misconceptions about Marketing, understood by those that will make the change, neglected by those of the past.
Budget cuts are yours by those who neglect. Read more