Photo by Melvin Gaal / Flickr
Yes I admit. Even in my personal life I pay attention to good and bad marketing. When I see a great advertisement, I think about how they did that. Or when I get a direct mailer, I pay attention to how they have written that text.
Some of these messages really give a reflection of great customer understanding.
Why is that ? Why do some brands seem to perfectly understand your needs, before you became a customer, and more impressive, they know what you want during your time as a customer of these brands ?
Many B2B companies struggle with what to do with social media. They start creating a page on Facebook, Google+ or any other social media platform. And usually also a Twitter account.
But I’ve seen many B2B companies using it as an extension of their public relations, in which they just tweet about their press releases, new product launches, their promotions, etc…. Now that’s something you should not doing on Twitter.
Does my B2B company need Twitter?
If you are still asking yourself that question, you urgently need to dig into the topic of social media (you can start already today by reading this blog). Twitter, and social media in general, is being used heavily in B2B by journalists, analysts, but also your customers. They stay up to speed on trends, companies, and news, and educate themselves using social media.
Many executives do not understand the power of social media networks.
And as such, your boss might be asking to you: why are you spending your time on “social networking” ? You should be plotting marketing strategies, and generate leads, and other stuff that marketers usually do.
If they ask you that question, just pop this counter-question :
How important is LinkedIn to your sales people?
He or she will probably respond that it is an important way of finding new business contacts, and information about companies and their occupation. And that for them it is a way to get in touch with people they want to meet. Or that its serves as a tool to track down occupations of people or companies to see if there is a link with business opportunities. Or that they are joining special interest groups on LinkedIn because that’s where people interact about trending topics, or even business opportunities.