Integrating big data in your marketing strategy is important in todays business strategies. The question is if big data is mature enough today to be usable, practical and beneficial to marketers. Isn’t big data a lot of effort, for little added value to the business? Let’s see…
No doubt data in general, within the field of marketing, is becoming more important. I’m not even talking about big data here, just data. As big data was reaching fever pitch sometime between 2011 and 2014, today the cool kids in data are moving on to obsessing over AI and machine intelligence and deep learning.
The basic idea behind the phrase ‘big data’ is that everything we do is increasingly leaving a digital trace, which we can use and analyse.
Early adopters have experimented with big data, with mixed results. They had to work with big data startups, and cobble solutions together. Today, these early big data startups went through multiple VC financing rounds, scaled their organizations, learned from successes and failures in early deployments, and now offer more mature, battle-tested products.
Is big data really sounding “3 years ago”, or has big data matured and is it more usable for marketers today ?
That’s the question I want to answer in this blog post.
“We buy our blog posts 500 EUR a piece” he told me the other day. “What kind of blog post are that?” I asked. He was buying 10 of these blog post a month, on average 500 words per blog post.
That’s probably the worst approach this marketing manager could take towards content. The output he gets by aiming for 500 words articles is just horrible. It’s usually a “one-pager”, with one single meaningless graphic, pulled from a stock-photo website. Others might tell you that you need 1500 word articles, because these are going to make you end-up higher in search-engines.
I say, that’s crap. Don’t believe them.
Blog Post Summary
In a world filled with content, and decreasing user attention, this kind of simple approach to content is just not going to cut it.
With this post I want to show you, “once and for all”:
- what content quality really is about,
- how Google treats good and bad content quality,
- how consumers and customer in general spot quality content,
- how long quality content should be,
- and finally how you can get organized for content quality.
Now let’s get started, and explore the world of quality content…
(oh, this starts to feel like a rant, but don’t worry, this is not going to be a rant!)
Successful organizations take on a content strategy as a centrepiece of their activities. It’s not an add-on. It’s strategic. Getting buy-in from the organization can be difficult, but doable. More difficult is getting people motivated to build that strategic content.
How do you get an organization to take on content as a strategic part of the business? Here are 5 key tactics that help building a culture of content.
How do you create a culture of content creation and education, internally and externally?
1. Find out what your colleagues care about?
When people do their job well, they get praised. Or get a raise. Or get promoted.
That’s what drives people.
A great way to make content creation a company wide activity is to embed it into what they care about.
- Service engineers care about solving a customers’ problem
- Project managers care about delivering a project on time, within budget, above customer expectations
- Training managers care about good feedback from trainees
- Customer support care about how they excelled in helping customers
Find out what makes these people ‘tick’, and let them write it down. Let them know that you expect this from them. Help them in “airing” their personal success stories, insights and helpful stories. And if they do, praise them in public. Read more
What would happen if your business ran out of viable customers? What if the pipeline of new blood permanently dried up?
The continuous rotation of campaign taglines, creative messages, and clutter-busting noise helps to keep a baseline level of acquisition activity. OK.
And somehow along the customer life cycle, we loose them. They churn, churn, churn.
I think the starting point of doing business should be:
NO LEVEL OF CHURN IS ACCEPTABLE.
The cost of acquiring new customers
Companies today are using advertising, promotions and lead generation campaigns to attract new customers. All these tactics take a big chunck out of your marketing budget. I’m not going to repeat that acquiring new customers is more expensive, we all know that.
So we use these tactics to attract new customers, because we know they work.
The problem with these tactics is that they are not working anymore, or not working as good anymore as they used to do:
- 86% of TV viewers admit to skipping advertisements.
- 44% of direct marketing doesn’t get opened anymore.
- 99,9% of on-line advertising is not clicked upon.
Additionally, sometimes your budgets are cut because of a multitude of reasons, giving you even less arm-length to reach our to buyers.
Why do companies churn?
Usually companies switch because of the following reasons:
Yes I admit. Even in my personal life I pay attention to good and bad marketing. When I see a great advertisement, I think about how they did that. Or when I get a direct mailer, I pay attention to how they have written that text.
Some of these messages really give a reflection of great customer understanding.
Why is that ? Why do some brands seem to perfectly understand your needs, before you became a customer, and more impressive, they know what you want during your time as a customer of these brands ?