It provides insight into communication and PR professionals (survey from 2200 communication professionals from 42 countries in Europe), and has titled it:
Challenges and Competencies for Strategic Communication
Why am I covering this report?
The reason I am covering this report is because
- It show the biggest challenges for marketers and communicators today.
- Because it comes from a descent source
- Because it has data from previous years that allows to spot trends.
Key take-away’s from the European Communication Monitor 2012
- Most important strategic issues: Need to address more audiences with limited resources
- Ethical challenges: Six out of ten PR professionals faced moral problems within the last 12 months
- Barriers to professionalization: 84% state that top management lacks understanding of communications
- Integrating and coordinating communications: Shaping multiple identities is more relevant today
- Practice of strategic communication: Operational work takes 37% of a typical week
- Social media: Large gap between perceived importance and real implementation in most organisations
- Development and qualifications: Management and business knowledge needed, but training is missing
One of the first questions that almost immediately pop-up when you as a B2B company start using social networks in your marketing and communication is : how do we act on these social networks ?
Keep it human
Cut the crap
If you were to engage in social media, here is some behavior that you most probably not want to do, like the metaphor I used before where I see social networks as a cocktail party:
- Do you go into the middle of room during the party, and shout “BUY MY PRODUCTS”?
- Do you let them know that you had great fun during a tradeshow presence?
I really do not care that my B2B contacts or B2B suppliers, who you are trying to market and sell to me, had great fun at a tradeshow they participated to. Really, your customers don’t care.