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Posts tagged ‘customer centric’

4
Sep

Digital Marketing Transformation – 3 Strategic Pillars of Change

digital_marketing_transformation_pillars_of_change

 

Marketing in the eyes of CMO’s is becoming increasingly complex. Embracing this complexity is not easy, as it requires changes in your organization, skill-set and technology. Embracing this change requires a digital marketing transformation.

But it’s a necessary change: the technology revolution and the increasing power of large dominant internet players are forcing modern CMO’s to rethink their strategy.

The action required required boils down to 3 strategic pillars of change:

  1. building a customer centric organization
  2. Introducing a broad new skillsets
  3. Investing in backbone marketing technology

 

Let’s take a deep dive in each of these strategic pillars of change…

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30
Apr

9 Key Change Management Essentials for Epic Content Marketing

change management essentials for content marketing

What change is needed in an organization to be successful with content marketing?

Answering todays marketing challenges is a daunting task for most of us.

Not only is marketing increasingly becoming a digital environment, marketing itself is changing. Buyers demand value on top of existing products and services. They want you to inspire them, educate them, and entertain them.

Embracing a content marketing culture is the first step towards becoming a social business. It is the first step to creating marketing that people actually want.

It requires great, or small changes, depending on your current corporate culture:

  • from outbound to inbound
  • from self-centric to meaningful
  • from classic to digital
  • from art to science

Here are some of the key change management essential ingredients you need to take into account when changing a company towards a content marketing culture:

  1. assess your marketing maturity
  2. corporate and leadership alignment
  3. embed openness and authenticity
  4. embrace new customer centric processes
  5. employee activation and skills transfer
  6. internal communication
  7. quick-wins planning
  8. content quality gate-keeping
  9. embedding the change

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8
Oct

A Motion to Kill Content Marketing

The word "content" in Content Marketing deserves more credit. Will you vote ? (image from  Amsterdamnewspolitics)

The word “content” in Content Marketing deserves more credit. Will you vote ? (image : Amsterdamnewspolitics)

Whenever I talk to fellow marketing managers about Content Marketing, I feel as if the word “content” in itself just kills the whole conversation.

When the word content is used, people think of text. They think of paper, copywriting, layout, online and print. Some are more informed, and know that content marketing is more than the output of content creators.

Content marketing is all about providing customers with answers to their questions. The format in which these answers are delivered to them is irrelevant. By providing these answers, you lift your brand to become a company that is seen as a go-to-resource for knowledge and insight. By providing these answers you become a trusted party to which they’ll turn to when they have a problem, a question, an opportunity.

And doing that, my friends, is scary stuff for marketers. Read more »