Many B2B companies haven’t integrated their marketing and sales systems.
You have tools for marketing planning, events, webinars, email, PR, marketing automation, websites, document management, CRM, ERP, … Your customer services department also has its own systems, also containing customer touchpoint data. And the finance department is also sitting on similar data.
The effect? Dispersed contact databases, standalone CRM implementations and Excel import-export nightmares. These situations are more the rule than the exception.
We all know we need to integrate these systems. But how do you move towards integrated systems, to the benefit of the business? Read more