A few days after I had trained some people about sharing on social media, I received an email from an account manager.
He was afraid we would be sharing too much details about what we do with customers. He was afraid we would give away to much information to competitors. And I heard the same remark of CEO’s holding back on press releases about customers wins because it could hurt the business.
This is an often heard dilemma: you make great new customers, you create fantastic webinars for customers, you do thought leadership speaking slots, and make customer cases. But by sharing this content publicly you are afraid you are providing valuable information to competitors. And that might hurt your business.
I do understand these reasons, I used to think the same. But companies that keep thinking like this will soon be gone. If you don’t want that, you’ll have to make a cultural shift to being open and authentic.
Let me explain you why… Read more
B2B marketing organizations create many marketing materials, or execute different types of outbound marketing activities.
As explained in some of my previous posts on the increasing ineffectiveness of marketing materials, for example press releases or advertisements, today’s marketers need to adapt their marketing strategy to fit the needs of today’s buyers who are on-line and make use of search engines and social media networks.
What can you do to make your marketing materials effective?
- Make them relevant: without a listening process, you have no clue what your customers want. Of course your marketing materials need to look good, but the materials and the content of the materials need to be what your customers want.
- Make them authentic: today’s buyers can smell unauthentic materials from miles away. The golden rule is: don’t write anything down unless you immediately can proof it. Don’t inflate numbers, not even when your competition is doing this, because your customers will trust you more because you promise realistic gains.
- Set your content free: too often we are afraid that the competition might steal our ideas of get access to our marketing materials. But at the same time your customers AND Google have no access to it. Set it free, on several platforms, and promote it on all social networks your customers are using.